Malpass Butchery Support

Top FAQs

 How will my Malpass Butchery meat box arrive

 

At Malpass Butchery we strongly believe it is important to contribute in helping and supporting our environment where we can.

With this in mind, we have carefully taken our time to source an eco-friendly temperature-controlled packaging solution, ensuring most of the materials used are recyclable or biodegradable.

 

Meat Box Packaging

 

Our box liners are filled with 100% biodegradable sheep’s wool, a natural insulator that is far more effective at keeping produce at the correct temperature.

The insulation in our liners and pouches is 100% biodegradable and 100% compostable.

 

These liners are inserted into our range of cardboard boxes, your products are then carefully packed with our ice cooling solution and wood wool infill, ensuring that your unopened parcel is kept fresh and safely chilled at the correct temperature for over 24 hours.

 

 

 

What days do you deliver

 

We deliver on a Monday, Tuesday, Wednesday, Thursday and Friday & Saturday - you can choose your preferred deliver date when placing your order.

Fresh meat tastes better, that’s why our butchers cut to order the day before it arrives with you. This means we don’t rush to get it out the door as quickly as possible. We need to plan things ahead to ensure we’ve got everything you need to make tasty meals.

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  1. Order by 6pm on Monday to receive your order on Wednesday
  2. Order by 6pm on Tuesday to receive your order on Thursday
  3. Order by 6pm on Wednesday to receive your order on Friday
  4. Order by 6pm on Thursday to receive your order on Monday
  5. Order by 6pm on Friday to receive your order on Monday
  6. Order by 6pm on Saturday to receive your order on Tuesday
  7. Order by 6pm on Sunday to receive your order on Tuesday

How do i order

 

That's a great question.

 

  1. Add the meaty products you're after, with the right weight and quantity etc, to your cart.
  2.  
  3. Once you're happy with you've got all your meaty products, select the checkout button.
  4.  
  5. Enter your Customer Information (email, name, address) - we recommend you create an account if you haven't already. It will make checkout a more streamlined experience next time.
  6.  
  7. Choose Shipping Instructions, and select standard delivery (£7.99) or delivery is free on orders over £50.
  8.  
  9. Continue onto the Payment Method where you can choose to pay with Debit Card, Credit Card, PayPal, Amazon Pay or Google Pay. Pay the total cost.
  10.  
  11. Finally click 'Complete Order'. You have now made an order with Malpass Butchery.
  12.  
  13. You will receive a Confirmation Email telling you your order has been placed and confirmed, along with the delivery date. This will be then followed up by an email with your tracking details once your order leaves our fridge.

Where do i add my discount code

 

There's a box for this in your shopping cart. Either click on the cart or take a look at the summary on the right of the screen; you can add the code at any time after you've added your meats or qualifying item (but before you pay).

 

 

Answers on all topics

  • Packaging 
  • Delivery 
  • Orders & Payments
  • Guarantees & About Us

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Buy easy with these guarantees

Free delivery

Free delivery is included with every order over £50

Risk free guarantee

We give you 100% satisfaction guarantee. Don’t love it? We’ll give you a full refund.

200 years experience

We have over 200 years experience and that helps us ensure the highest quality standards.

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Opening Times

 

Mon - Fri 9am - 5pm

Sat 9am - 5pm